Job Function: Case Management
7 Results
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Lakeside Community Committee
Chicago, Illinois, United States (hybrid)
11 days ago
Lakeside Community Committee
Chicago, Illinois, United States (on-site)
11 days ago
Lakeside Community Committee
Chicago, Illinois, United States (on-site)
11 days ago
Chicago Urban League
Chicago, Illinois, United States (on-site)
15 days ago
Kaleidoscope Inc.
Chicago, Illinois, United States (on-site)
18 days ago
Kaleidoscope Inc.
Chicago, Illinois, United States (on-site)
18 days ago
National Youth Advocate Program
Winchester, Indiana, United States (hybrid)
19 days ago
Lakeside Community Committee
Chicago, Illinois, United States
11 days ago
Job Type
Job Duration
$65,000.00 - $69,000.00
Min Experience
2-3 Years
Min Education
Master's Degree
Required Travel
Salary - Type
Yearly Salary
Job Function
Case Management | Social Services


The Case Manager Supervisor position leads and administers a team of case managers that plan and deliver services for clients using agency policies, practices and procedures.  The work involves the coordination of team member activities, continuous training, monitoring of service, assurance of compliance with all rules and regulations of the agency and the child welfare system.

Monitoring Service Delivery

  • Reviews, modifies and approves all written assessments, service plan and reports for clients assigned to the team to ensure appropriateness, accuracy and timeliness
  • Follow up with case managers to ensure resolution of all critical incidents, unusual incidents placement issues, crisis situations and hotline reports for clients assigned to team
  • Provides regular individual supervision to case managers to ensure client needs are being met in accordance with best practice standards along with agency and DCFS policy
  • Monitors completion and appropriate content of case notes on a regular basis
  • Ensures that all data entry is complete, accurate and updated in SACWIS and Profile as required by program standards
Team Development and Leadership
  • Manage the day-to-day operations of the assigned case management team: plans work to be accomplished, proper delegation of tasks
  • Provide direct supervision to case managers to include effective role modeling and one on one weekly coaching sessions.  Also the first pint of contact for assigned case management team and will hear and resolve first level grievances; further review the technical and scientific information that supports a case; serves as expert witness in court hearings or cases
  • Orientation and training of new team members according to program and department guidelines to ensure all new employees are given the tools require for success in their position
  • Collective set clear and collaborative individual performance goals for team members; with periodic performance evaluations to monitor the success and reset goals as necessary
  • Conducts individual and group conferences with case management staff to analyze case dynamics and progress, and to nurture their diagnostic and social work skills
  • Encourages employee development by providing training and guidance through in-service training, staff meetings, conferences, and special training programs; also  assigning challenging work and delegating tasks when appropriate
  • Coaches and mentors case managers around employee interest and career goals; supervises and provides leadership to case management team
  • Provides critical feedback to employees around areas of development for increased performance
  • Recognizes and rewards employee performance, initiative and decision-making
  • Completes effective and developmental Annual Performance Review for all direct reports with on time deliverance and submission
Accountability and Compliance
  • Assumes leadership role through engagement with the community; participates in the development of resource sin the community to support achievement of department objectives
  • Follows all applicable regulatory standards such as Medicaid Rules, COA standards, DCFS licensing regulations, DCFS policy and procedures
  • Leads case management team in accountability, quality and compliance through example and modeling behavior
  • Complies with agency Continuous Quality Improvement initiatives and corrective plans and provides input on the evaluation methods for CQI measures regarding file quality, client outcomes, staff development, supervision, client services and other issues related to program quality
  • Follows the direction of the agency regarding compliance of policy and procedures and corrective actions with the suggestion of better policies and procedural changes to better serve clients and comply with regulations
  • Attend and participate in staffing reviews, administrative reviews/staffing meetings, judicial reviews, permanency and school staffing meetings, etc on an as needed basis to monitor and control program quality
  • Completion of assigned paperwork in compliance with standards, including time sheets, mileage logs, leave requests and employee performance reviews


  • MSW or master’s degree in a related area of human services field from an accredited college/university
  • Illinois Licensed Child Welfare employee
  • Minimum of 5 years of child welfare casework experience
  • Minimum of 3 years experience in managing teams
  • LCPC or LCSW preferred
  • Excellent communication and interpersonal skills that bring insightful service delivery solutions
  • Self-directed, detail oriented w/ ability to work as a leader and as a team member
  • Strong computer skills with proficiency in Microsoft Office, email and internet
Job ID: 71599960
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