Description

Position Title: Director of Program Services

Department: Programs

Grade Range/Job Status: Full Time /Exempt-Salaried

Reporting Relationship: Chief Program Officer

Supervisory Responsibilities: Program Directors, other Program positions including Community Life, Program Coordinator and Scheduling Manager

Typical Schedule: Primarily M-F Days. Hybrid work available. Must occasionally be willing and able to work flexible hours/days, including evenings and weekends, reflective of the dynamic schedule of the organization.

Position Summary

The Director of Program Services oversees, manages, and coordinates the day-to-day internal operations within the program department, operating out of both east and west central offices; including handling emergencies as needed.  Directly supervises the Program Directors, Community Life, Program Coordinator and Scheduling Manager.  Leads, guides, and supports other program leaders such as Program Managers in order for them to lead and support their staff teams including the direct care workforce.  Recommends appropriate management actions including policy and program development. Oversees the implementation of HCBS and MDH regulations and norms. The Director of Program Services supports and complements the Chief Program Officer with all mission driven strategic goals, visions, and values.  Builds and encourages strategic partnerships and credibly leads organizational change.  All employees are expected to center, model and champion Hammer’s core values: Person-Centered, Relational, Opportunistic and Stewardship to provide people with intellectual and other disabilities, the opportunity to live life to its fullest.

Primary Duties and Responsibilities

1. Program Management  

• Direct and lead the Program Directors and other Program leaders to implement program policies, procedures, and projects.
• Coordination of Health Services and core program strategies in concert with Chief Program Officer and other Director of Program Services.
• Ensure program needs are represented to other departments including finance, human resources, volunteer, development, advocacy, communication, hammer travel, community life, IS, and training.
• Approve and monitor household and program department annual budgets.
• Lead program changes and projects for service delivery, coordinating with the Director of Licensing and the Director of Compliance.
• Coordinate program and direct care workforce training needs and requirements with the training team.
• Foster and maintain relationships related to program with counties, ARRM, DHS, MDH, ACO and other partnerships.
• Participate in advocacy efforts at the local and state levels.

1. Policy and Procedures

• Collaborate in the development and implementation of policies and procedures in relation to program implementation.
• Coordinate in all areas of licensing and regulations keeping up with changes to ensure compliance in all areas. 
• Oversee internal utilization review, coordinating with the Director of Licensing and the Director of Compliance.
• Oversee implementation of HCBS and MDH regulations including related policies and procedures, consulting with the Director of Licensing and the Director of Compliance.
• Ensure that program leaders implement the HCBS and MDH regulations with Program Managers and direct care employees.
• Represent program in strategic planning and annual goal setting.

1. Leadership and Supervision

• Strategize process improvements to ensure the completion of job tasks as required and on schedule.
• Lead, manage and supervise Program Directors, Community Life, Program Coordinator, and Scheduling Manager.
• Collaborate with Program Directors to facilitate leadership development of Program Managers.
• Complete monthly check-ins with direct reports.
• Actively participate in team building fostering a positive and collaborative work environment.
• Attend and/or run department meetings to communicate pertinent information to the employees.
• Oversee and connect with the program team sharing vital information in real-time.
• Coach and develop staff members by monitoring employee productivity and providing constructive feedback; facilitating conflict resolution among employees; ensuring adherence to legal and organizational policies and procedures and undertaking disciplinary actions if the need arises; and completing annual performance evaluations.
• Maintain and approve direct report timesheets, Personal Time Off requests, and other personnel records.

Essential Knowledge and Qualifications

• Qualified Developmental Disability Professional (QDDP) designation is required: Advanced level of experience working with persons with intellectual/developmental disabilities/related conditions and in a leadership role.
• Extensive supervisory experience required. Must have demonstrated experience leading, motivating, and coaching employees.  245D requirements: must be competent to perform the duties as required and must minimally meet the education and training requirements identified in subdivision 2, paragraph (b), and have a minimum of three years of supervisory level experience in a program providing direct support services to persons with disabilities or persons age 65 and older.
• Comprehensive knowledge of federal and state licensing regulations and funding mechanisms that relate to Hammer Residences’ services.
• Personal background may not include disqualifying criminal activity as outlined in DHS Rule 11 and Adult Foster Care requirements.

• Advanced level of knowledge in the human services field.
• A willingness to manage multiple priorities to ensure work is completed in a timely and productive manner.
• Demonstrated experience communicating effectively and persuasively in oral and written communication on an interpersonal or group level.
• Experience exercising professional discretion and maintaining confidentiality regarding all company related matters.
• Must demonstrate the ability to work diplomatically with a wide variety of people, possess effective communication skills, strong organizational skills, and complete tasks with a high attention to detail. 
• Proficiency with Microsoft Office Products (Word, Excel, Teams, PowerPoint)

• Experience, ability, and commitment to working with individuals and teams that are mixed across lines of difference such as race, gender-identity, sexual orientation, religion, ability, age, class, and immigrant status.
• Physical demands include frequent use of a telephone, frequent use of repetitive motion activities including typing on a computer keyboard andthe ability to work for several hours at a time at a desk and computer.  
• Must be willing and able to work flexible hours/days, including occasional evenings and weekends, to meet the needs of the organization.