Description

Like our other Youth Services Coordinators, you have personal experience with the challenges of foster care and the obstacles facing foster youth transitioning out of the system. Each year, hundreds of transitioning youth without caring connections face similar obstacles, struggling to find essential support they need to survive and thrive when they're finally out on their own. 

If you have the passion and commitment to make a real difference in the lives of young people in transition, taking a critical role in creating innovative opportunities for greater self-sufficiency and well-being, then we want to talk to you about being a leader on our team. If you’re looking for a dynamic, impact-driven organization that values exceptional interpersonal skills and a passion for transformative change —and offers you the opportunity to use your strengths each and every day with a team of like-minded individuals—let’s talk. 

As the Youth Services Coordinator for Just in Time for Foster Youth (JIT), you’ll help expand our reach and impact by sharing our story in powerful ways that “woo” both transition age youth and caring adults to fill the resource and relationship gap for over 1,000 young people each year. And in the process, you’ll help grow our community of investors and stakeholders to help those we serve become confident, capable, and connected to break the cycle of foster care.  

So, here’s the challenge… 

During the first 30 days, you will: 

• Learn JIT’s core values, purpose and unique theory of change for messaging, outreach, fundraising and communication with stakeholders and the community.
• Become intimately acquainted with: all JIT services and processes, including the service(s) you     will lead, and your other assigned areas of focus; JIT’s intended impact; and Salesforce CRM database entry
• Learn how your personal strengths and their relation to other members of the team will achieve the     best results

During the first 60 days, you will: 

• Work with the Youth Services Managing Coordinator and the Chief Impact Officer to develop service goals, including participation targets, quantitative and qualitative targets, and accurate procedures for your assigned service(s)
• Develop your own capacity to tell compelling stories, personally and organizationally
• Create strategies to recruit youth for program participation to meet individual needs
• Respond to applications/requests in a timely manner as defined by your supervisor
• Establish trusting contact with former foster youth – in person, phone calls, emails, etc.
• Maintain accurate, up-to date records of youth/volunteers in Salesforce CRM and timely expense records
• Problem solve and advise youth on successful participation

On an ongoing basis, you will:

Financial Fitness Duties 

• Collaborate with the Youth Services Managing Coordinator and Volunteer Services to meet goals for participant recruitment and volunteer engagement for Financial Fitness 
• Create strategies to recruit participants for service participation to meet individual needs
• Collaborate with community partners (volunteers, facilitators, organizations) to provide effective and meaningful services
• Facilitate workshops in-person/virtual with evidence-based curriculum to engage participants
• Continually develop, manage, and improve financial literacy learning opportunities for participants using current technology and knowledge
• Maintain trusting contact with former foster youth via email, in-person, phone calls, etc. 
• Engage youth and volunteer participants to improve service content 
• Problem-solve and collaborate with other staff on youth engagement 
• Proactively enhance services to achieve greater impact 
• Co-Lead the facilitation of community engagement events  
• Partner with participants by actively listening and coaching on successful participation  
• Respond to applications/requests in a timely manner  
• Data collection (Salesforce) of service and financial impact 
• Collect and manage sensitive financial information to maintain participant privacy and integrity 
• Collaborate with Youth Services Coordinators and Marketing to promote accomplishments and stories 
• Provide courteous, high-quality services to participants both over the phone and in-person 

Relationship Building 

• Capture, collect, write, refine, and produce compelling written and visual stories 
• Work with volunteers to support service goals 
• Travel within San Diego County to build partnerships with the community collaborate with colleagues, host events, and activities for youth as needed 
• Problem-solve and collaborate with other staff on volunteer/donor engagement 
• Create and maintain collaborative relationships with organizations and partnerships  
• Create a positive and empowering experience for service target (participants, volunteers, investors/donors, staff, etc.) 
• Attend and assist any public relations (marketing) opportunities to highlight the services provided to the foster youth community 
• Assist in scheduling and planning community engagement events (tours, quarterly community events) 
• Other duties as assigned 

Requirements

Competencies and Skills 

• Approachability/ Composure - Easy to approach and talk to; spends the extra effort to put others at ease; can be warm, pleasant, and gracious is sensitive to and patient with the interpersonal anxieties of others; Is cool under pressure; does not become defensive or irritated when times are tough; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis
• Participant Focus/ Interpersonal Savvy – Gathers first-hand participant information and uses it for improvements in engagement and services; acts with participants in mind; establishes and maintains effective relationships with participants and gains their trust and respect. Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably/confidently
• Integrity and Trust- Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; does not misrepresent themselves for personal gain
• Planning/Process Management: Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results. Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into an efficient workflow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources
• Action Oriented/Organization: Enjoys working hard; is action-oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others; Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently arranges information and files in a useful manner
• Humor Has a positive and constructive sense of humor; can laugh at him/herself and with others; is appropriately funny and can use humor to ease tension.

Core Values

Just in Time for Foster Youth is a value – driven organization so how a member of our team achieves results is as important as reaching the assigned outcomes. The following core values are essential:

• AUTHENTICITY: We are open, honest, and courageous, practicing confident vulnerability even in difficult circumstances
• COLLABORATION: We think outside the box to find the WIN-WIN outcome together and achieve
• INCLUSION: We embrace all people with compassion to honor their value and celebrate their unique identities. I matter, you matter
• INNOVATION: We adjust to new challenges and constant change, finding creative ways to support continuous growth and improvement
• INQUIRY: We seek to understand first and ask powerful questions to discover what is truly needed
• INSPIRATION: We engage in a way that inspires our youth, volunteers, and community to reach their full potential
• OWNERSHIP: We take responsibility and consistently follow through on our words, actions, promises, and commitments

Desired Qualifications 

• Minimum bachelor’s degree
• Proficiency in Microsoft Suite (Outlook, Excel, Word, PowerPoint, SharePoint, OneDrive, Teams)
• Basic knowledge using virtual community platforms (Zoom, Google Hangouts, etc.)
• 1+ years of related work experience preferred (outreach, service provider, presentations, curriculum development, etc.)
• Personal knowledge of foster care system and related experience
• Working knowledge of financial literacy